Setting up your email

Setting up your email

Here is a quick guide to setting up your email with us.

Accessing your email

There are two main ways for you to access your email.

The first and best long term solution is using email software such as Thunderbird, Outlook, Mail (for Mac), or any of the many available applications both free and paid for. The second is through your web browser, using Webmail. We’ll look at using Webmail first.


With Webmail you can access email via your web browser on any computer or device that is connected to the Internet . For our customers, you can access Webmail using the following address. Just type (or copy and paste) this into your browser:

You can also click the above link. Once the page opens, type your email and password and Webmail will open.

You can choose from two different applications to control your email, each has its benefits and drawbacks (our favourite is Roundcube). Also on this page, you can control options for your email, such as filters and forwarding. Most importantly, you can also change your password here. We recommend you change your password on a regular basis. Check out our guide for choosing a password.

Webmail is a good short term solution for email but it’s not recommended for long term use.

Email Software: Thunderbird

Your regular, long term method of using email should be on a computer application that handles all your email needs. There are many to choose from for both PC and Mac. We recommend Thunderbird.

Thunderbird is a solid, easy to use alternative to more complex software like Outlook. And it’s free. You can download it here:

We’ll be adding instructions for other software like Outlook soon.

Setting up Thunderbird as your permanent email application is pretty straight forward:

Open up Thunderbird and choose Tools > Account Settings
Go to Account Actions (bottom left of the window) and choose Add Mail Account.

Enter your email details (name, email, password) and click Continue.

Now select Manual Config.
Change Incoming to POP3 and change SSL for both Incoming and Outgoing to SSL/TLS.
(The port numbers should change automatically when you change SSL, but if not they should be 995 for POP3 and 465 for SMTP).
Change Authentication for both Incoming and Outgoing to Normal Password.

Now click Re-test and then click Done.
(Note there is a small issue with Thunderbird which may mean you get a message saying Thunderbird failed to find settings. If this happens, click Re-test again and you should get a message saying settings were found).


That should be all you need to do. If you hit any problems, the first thing to do is carefully check all the spelling for domain names, usernames and password. All email clients are very unforgiving of even the tiniest error!

If all spelling is correct, please check the following:

Click Tools > Account Settings
Under the account name, select Server Settings and make sure they are set as:

Server name:
User Name:
Connection security: SSL/TLS
Authentication method: Normal password

Click Outgoing Server (SMTP)
(Note it’s at the bottom of the left panel below all your account listings).
Highlight the account name, click Edit and make sure the details are set to:

Server Name:
Port: 465
Connection security: SSL/TLS
Authentication method: Normal password
User Name:

Other account options

There are a few settings we suggest you use to maximise your email experience.

Downloading your email to your computer

Although you can keep your email on the server, it’s a good idea to download all your email to your computer for backup reasons and for offline browsing.

First you need to tell Thunderbird to download the messages.

Go to Tools > Account Settings.
Under the account name, select Server Setting.
You’ll see an option to “Leave messages on server”.
Uncheck this box to always download messages, or alternatively set a length of time before they are downloaded.

You’ll also see a Message Storage section below, which allows you to choose your Local directory location. Here you should choose a location on you computer for your email. The default location is a bit hidden away in the system (C:UsersEditAppDataRoamingThunderbirdProfiles) so you should change this to a location that you can easily find, preferably not on your C drive (it can be an external drive, or a partition). That way, even if you computer hits a problem, and you have to reset Thunderbird, your emails will be safe and easily found.

You can read more about using email including suggestions for storing and backing up your messages in a future post.

If you have any questions, comments or problems, please get in touch!

Leave a Reply